Modern service delivery requires three elements: strategy alignment, intelligent approaches, and learning from past experiences.
The piece discusses evolving priorities for ICT leadership beyond the traditional Cost, Risk, and Time framework. Modern steering committees now contend with Cyber Security, Sustainability, Social Responsibility and how to simply survive disruption.
Core Principles:
Successful service delivery requires three elements:
- Strategy alignment
- Intelligent approaches
- Learning from past experiences
A central recommendation involves applying consolidation and standardisation principles across technology and service operations to achieve better value. Cloud computing is the mechanism for implementing these concepts while enabling digital innovation.
Centre of Excellence (CoE):
The article positions establishing a Centre of Excellence as critical—a specialized unit that can:
- Reduce costs
- Scale expertise
- Foster innovation
- Leverage investments
- Generate commercial opportunities
Contemporary service delivery depends on combining CoEs with cloud-delivered digital platforms as fundamental structural components.
About the Author
Brendan Wright is a thought leader in digital transformation and community engagement. With years of experience helping organizations modernize their operations, they bring valuable insights to the CommunityToGo blog.